STORE POLICY
CUSTOMER CARE
PRIVACY & SAFETY
SHIPPING OPTIONS - CUSTOM UNITS
CUSTOMER CARE runs through our veins: we are a family run business and we take very much pride in that! This also means you can expect 100% customer focus and service. We are just a phonecall away. Furthermore, when we deliver our units we will make sure a company employee is on-site to assist setting the unit up and explaining how all works and is operated efficiently.
PRIVACY & SAFETY of data in today's day and age is of utmost importance. We can guarantee you that your data is in good hands with us. To prevent potential data leakage, we deal solely with bank/wire-transfers when it comes to purchasing from ourselves and this only after you have received an official invoice.
SHIPPING OPTIONS - CUSTOM UNITS we offer custom and tailor made units as well. There is a wide selection of options which we can discuss in great detail.
Transit/shipping time is typically 4 to 5 weeks by container vessel. Manufacturing time is 2 to 3 weeks so a total of 8 weeks need to be taken into consideration.
We emphasize (from a carbon footprint perspective) to combine your shipment in one of our shipments but we can offer one-off shipments on cost-plus bases.
PAYMENT METHODS
PAYMENT METHODS #hottubscyprus.cy is a brand of Boodt & Koning Ltd, a Cyprus registered business with registration number HE 442011. Invoicing therefore will be done through Boodt & Koning Ltd.
PAYMENT TERMS
PAYMENT TERMS We require 100% pre-payment on our stock units prior delivery. Stock units typically have five (5) days delivery time.
On standard offered units which we do not have in stock, we require 50% downpayment after we will proceed with the order. Once the unit arrives in Limassol, we will issue the balance payment invoice and will deliver the unit as soon as we have receipt.
On custom ordered units we require 100% payment upon order intake, after which we will proceed with the manufacturing.
WARRANTY
WARRANTY on all our units include a comprehensive (two) 2 years European warranty. The two (2) year period starts from the day of delivery to your premises. The warranty covers any manufacturing fault which occurs within the 2 years which shouldn't occur with normal daily use. The warranty does not cover misuse / abuse of the product or damage caused by lack of maintenance.